Cloud Pen Shipping Policy

Cloud Pen Shipping policy

Orders shipped within 1-3 business days from the date of order. We do not ship on the weekends. 

A confirmation email will be sent to you notifying you when your order has shipped along with a tracking number and estimated delivery time.

Shipping methods vary depending on shipping destination.

Orders placed Monday thru Friday 2:30pm PST Ship within 24 hours to 48 hours
Orders placed Friday 2:31pm PST to Sunday Ship out the following Monday*.

*Including orders placed FedEx Standard Overnight® and FedEx 2Day®


Shipping Methods 

FedEx Ground® delivered in approximately 1-5 business days within the contiguous U.S.; 3-7 business days to and from Alaska and Hawaii.

FedEx 2Day® delivered two-day delivery by 4:30 p.m. to most areas (by 7 p.m. to residences).

FedEx Standard Overnight® Delivery the next business day in the afternoon by 3 p.m. to most areas and by 4:30 p.m. to some rural areas (by 8 p.m. to residences)Available throughout all 50 states (Hawaii outbound only)

USPS First-Class Mail® delivered in approximately 1-7 business days within the contiguous U.S.; 4-8 business days to and from Alaska and Hawaii.

We currently only ship to the USA and Canada.  Canada and PO Box Shipments will only be sent via USPS First-Class Mail®. Sign up for our Newsletter for change in policy.

Average region shipping Ttmes for your vaporizer, atomizers, and accessories

If you receive any damaged goods report it to us immediately at support@cloudpenz.com

We do our best to ensure your package is delivered to you securely, we ask that you check your package thoroughly. Contact us at support@cloudpenz.com within 3 days of the incident.